Reference

Syarat Ketentuan Akun importpellet

These terms set out what you agree to when you open and use your importpellet account — covering how your account works, how payments via DANA, OVO, and GoPay are processed, and what applies in your region.

Account Holder ResponsibilityDANA · OVO · GoPay PaymentsRegion-Dependent AccessFair Account UseContact & Dispute Rights

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What These Terms Cover

importpellet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on importpellet, you accept these terms in full. They apply to every action you take — logging in, making a deposit through DANA, OVO, or GoPay, placing a wager, requesting a withdrawal, or contacting our support team. We may update these terms

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when our services change; we will notify you through your registered account before any material change takes effect. Continued use of your account after that notice means you accept the revised terms. These terms do not override local law — where a provision conflicts with applicable
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regulation in your region, local law applies. If you are accessing from a jurisdiction where online wagering is restricted, these terms do not grant you any right to use the service. Players in Batam and other regions should check local eligibility before proceeding. Your account is
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personal and non-transferable; sharing access or credentials with another person is a breach of these terms and may result in account suspension.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY

How We Protect Your Account & Data

importpellet applies SSL encryption across every account session — your login, payment details, and personal data are transmitted securely at all times. We retain account data only for as long as required by applicable regulation or as needed to resolve open disputes. You have the right to request a copy of the data we hold on your account, or to ask us to correct inaccurate information, by contacting support with your account ID. Cookie data collected during your session is used solely to keep you logged in and to remember your lobby preferences; it is not sold to third parties.

SSL Encryption

Every page of your account session runs over SSL. Payment data entered for DANA, OVO, or GoPay transfers is never stored in plain text on our servers.

Data Retention

We keep your account records for the period required by applicable law. Once that period ends and no dispute is open, personal data is deleted or anonymised.

Your Data Rights

You can request access to, correction of, or deletion of your account data at any time. Submit the request through live chat or email with your account ID.

Cookie Policy

Session cookies keep your account active and save lobby preferences like your last game category. You can clear cookies via your browser settings without losing your account.

TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute, request an account review, or ask about your rights under this policy, our support team is available around the clock. Reach us through live chat inside your account dashboard, or send a written query via email. We aim to respond to all policy-related questions within one business day.

Team online

Live Chat

Open your account dashboard and tap the chat icon — available around the clock for account and terms queries.

Email Support

Send your terms or dispute query to our support address. Include your account ID and a clear description of your concern.

Account Dashboard

Your account settings page holds a record of accepted terms versions and lets you submit a formal review request directly.

Common Questions About These Terms

Real questions from account holders about how these terms apply to everyday account use, payments, and data rights.

Yes. These terms cover every transaction on your account regardless of payment method. Each e-wallet — DANA, OVO, GoPay — also carries its own provider terms, which apply alongside ours.

We notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you accept the updated version.

Access depends on local law and is available only where permitted. If your region restricts online wagering, these terms do not grant you the right to use the service.

Contact our support team via live chat in your account dashboard or by email. Include your account ID and transaction reference so we can investigate promptly.

We collect account registration details, session data, and payment references. Data is retained only as long as required by applicable regulation or to resolve open disputes.

Send a request through live chat or email with your account ID. We will respond within one business day and process eligible data requests in line with applicable law.

Syarat Ketentuan Akun importpellet

How We Protect Your Account & Data

SSL Encryption

Data Retention

Your Data Rights

Cookie Policy

How to Reach Us About These Terms

Live Chat

Email Support

Account Dashboard

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA, OVO, and GoPay?

02 What happens if importpellet updates these terms?

03 Can I use my account if online wagering is restricted in my area?

04 How do I dispute a transaction or raise a complaint under these terms?

05 What data does importpellet collect and how long is it kept?

06 How do I request a copy of my personal data or ask for a correction?

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